Tutoring payments are due and payable 24 hours before the first scheduled lesson with a new student and 24 hours after the scheduled lesson for returning students. If you miss the payment deadline, you will be charged an extra late fee in addition to the cost of the lesson. This late fee will be calculated at 10% of the cost of the lesson, and any future scheduled meetings will be put on hold until payment is received.*
The cancellation deadline is 24 hours before a scheduled meeting. If you choose to cancel your meeting after payment and before the meeting cancellation deadline, you will be fully refunded. After that cancellation deadline you will be charged for the full cost of the cancelled lesson.*
It is the responsibility of the student and/or their guardian to check that the technology devices and internet connection they are using are in working order before the start of the meeting to ensure uninterrupted meetings. Please follow proper technological care procedures and reach out to IT professionals whenever issues arise.
*Any exceptions to these policies are at the discretion of the tutor.